Configurable agentic AI for channels

AI workers who don't improvise.

SMOPS is the platform where you configure reliable operators that follow your strategy, without writing code or hiring AI engineers. Everything in one place, under your brand, through your channel.

SMOPS

// Configure, don't code · Your brand · Your customers

SMOP · Order assistant

In production
operating system
General
Intelligence
High
Reasoning
Medium
behavior
reactive + proactive
data
catalog · pricing
integrations
Communication channel · ERP

Configured without a line of code

It's not a standalone agent or a framework for programmers. It's a platform for creating AI workers.

A standalone agent improvises. A framework forces you to hire AI engineers. SMOPS is something else: you configure specialized workers that do what you define, with memory, knowledge, and flows, all integrated. They are built by someone who understands the business, not a programmer.

How it's built

Creating an AI worker means filling out a form

No coding required. You define what it does and how it behaves, and the SMOP is production-ready.

  1. 01

    Intelligence

    Define the reasoning capability you need from your smop.

  2. 02

    Identity

    The worker's name, role, and personality.

  3. 03

    Operating system

    How it behaves and performs its role. Several preconfigured sets are available to choose from.

  4. 04

    Reactive behavior

    What it does when someone speaks to it, following its strategy.

  5. 05

    Proactive behavior

    What it does on its own, based on events or a schedule, without being asked.

  6. 06

    Data

    Which knowledge bases it can access and for which use cases.

  7. 07

    Integrations

    Its connections to your systems, with least-privilege access.

You do not write instructions: you declare a strategy. Each step defines what counts as complete and how it is verified. The result is a reliable worker, in minutes, not months.

Beyond an agent

It reacts when spoken to. And acts when no one speaks to it.

  • Reactive

    It responds and executes when a user writes to it, following the strategy you defined without going off script.

    // a customer asks about their order → it resolves it step by step

  • Proactive

    It acts on its own, by schedule or in response to events, without anyone asking. That is why it is a worker, not just a chatbot.

    // every morning it checks inventory and flags what needs replenishing

The difference

The worker does what you defined

The same task, handled by an SMOP and a generic agent. The difference is what determines whether it enters production.

SMOP · follows the spec

  • Verifies identityPositive
  • Validates the data without skipping anyPositive
  • Applies company policyPositive
  • Records and confirmsPositive

Same result, every time. Production-ready.

Generic agent · improvises

  • Verifies identityPositive
  • Skips validationNegative
  • Makes up a response outside policyNegative
  • Ends differently every timeNegative

Unpredictable. Not production-ready.

Why an Operator does not improvise

  1. Controlled capabilities

    At each stage, the Operator can only use the capabilities, data, and actions enabled for that stage.

  2. External verification

    The process only moves forward when the defined criteria are checked against reality.

  3. Validatable journey

    The complete journey can be reviewed and validated before the Operator goes into operation.

A worker that improvises does not enter production.

No bank, municipality, or retail chain puts an AI into operation that responds differently every time. The lack of reliability and control is the #1 reason agentic AI projects fail. SMOPS tackles exactly that problem.

Gartner projects that more than 40% of agentic AI projects will be canceled by the end of 2027 due to costs, unclear value, or insufficient risk controls.

How it works

Your solution, with your brand. SMOPS underneath.

You build your vertical solution with SMOPS blocks. Your customer sees your product, never us.

// one shared intelligence, many channels, each customer sees their channel's brand

Illustrative diagram: Channel A, Channel B, and Channel C lead to one shared SMOPS intelligence; each channel presents its own brand to its customers. It does not represent a live cloud infrastructure topology or live integration.

  • A

    Channel A

    Commercial distributor

  • B

    Channel B

    Software factory

  • C

    Channel C

    Banking integrator

SMOPS intelligence

Behavior, memory, and governance. Shared, in cloud infrastructure.

Consumption at costMaximum cost per interaction

  • ComercioTotal

    online

    Hi, I want to repeat my watch order

    Done. I confirm 1 watch, delivery Thursday. Shall I approve it?

    visible brand: Channel Aunderneath: SMOPS

  • NexoBot

    online

    What is the status of my invoice?

    Your invoice #4021 is approved and scheduled.

    visible brand: Channel Bunderneath: SMOPS

  • BancaAsist

    online

    I need an account statement

    I am generating it now and will send it to you as a PDF.

    visible brand: Channel Cunderneath: SMOPS

Three different brands, one shared intelligence. Your customer never sees SMOPS.

Example solution for a channel

Inventory from the ERP system available in the POS system in real time

Channel A problem

Channel A needs the inventory stored in the Inventarios module of the ERP system to communicate in real time with its POS system. Currently, the two systems do not communicate.

Solution with SMOPS

Channel A has a solution organized, controlled, and adapted to its processes to keep inventory in the POS system up to date.

Result for Channel A

Inventory remains available in the POS system in an up-to-date form aligned with the channel's operation.

  • Protected environment

    1. Workspaces

    Channel A creates an isolated workspace to develop this solution, with its customers' data protected and under its control.

    2. Operators

    Channel A creates an Operator that handles and answers its customers' inventory queries while keeping the experience aligned and consistent.

    • 3. Workflows

      Channel A configures a process that keeps inventory updates coordinated between the ERP system and the POS system.

    • 4. Databases

      Inventory information remains consistently available to Operators and Workflows.

For your team

Your team can configure the solution. What matters is knowing the process.

You do not need an AI-specialist team: the solutions are configurable and intuitive. The channel can implement them with its own team or with external support. What matters most is that someone on the channel understands and knows its processes.

  • The channel can work with its own implementers or external support.
  • The solutions are configurable and intuitive, with a step-by-step assistant.
  • A proprietary protocol and SDK enable channels and implementers to create and maintain integrations.
  • Certification for channels and implementers is a future capability.

// this is how you create an SMOP in Control Panel, without writing code

Illustrative demo · read-only

Create an SMOP

// an AI worker, without writing code

In production
Intelligence and reasoningLowMediumHigh
General dataAnaOrder assistant
Operating systemGeneral
Reactive behaviorHandles the order step by step, without skipping validations
Proactive behaviorEvery morning 7:00reviews inventory and alerts you
Data and knowledgeCatalogPrices
Integrations (least privilege)Communication channelERP
100%

Why channels choose SMOPS

AI you can actually put in front of your customers

  • Reliable in production

    The worker follows your strategy and stays within the spec. Repeatable and auditable.

  • No AI engineers

    Configure it, don't code it. Minutes to production, not months of development.

  • You own the relationship

    Your customers, your brand, your contract. SMOPS operates underneath.

  • Hard isolation

    Each customer in their own environment, with separate data and billing.

  • Predictable cost

    Every interaction has a calculable maximum cost. No surprises for your customer.

  • Scale without friction

    Each new customer is a configured worker, not a project from scratch.

Who it's for

Built for every kind of channel

  • Distributors and wholesalers

    Add trusted AI workers to your catalog and bring them to your network.

  • Software factories

    Deliver tailored solutions under your brand, without building the engine.

  • Integrators and service providers

    Leverage your relationships with AI products that actually make it to production.

  • Vertical anchors

    Productize a governed AI solution for your industry.

Reliability is the product

The cloud handles the infrastructure; AI providers handle the models. The hard part, and what makes your offering difficult to copy, is making the worker do exactly what was defined, every time. That layer is what SMOPS puts in the hands of your channel.

Start today

Bring reliable AI workers to your customers, under your brand.

Add SMOPS as your channel's AI engine and configure operators that do what you define, without writing code.